Refunds & Returns

Thank you for shopping at GrimDarkGames!

You can cancel your order for any reason within 14 days of receiving it, as set out in our Terms and Conditions. If an item is faulty, damaged or not as described, you have further rights under the Consumer Rights Act 2015 (see Exchanges below), and these don’t end after 14 days.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@grimdarkgames.co.uk and send your item to:

GrimDarkGames
Redmere,
East Lound Road,
Owston Ferry,
Doncaster,
DN9 1BB

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at: info@grimdarkgames.co.uk

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address:
  
  GrimDarkGames
  Redmere,
  East Lound Road,
  Owston Ferry,
  Doncaster,
  DN9 1BB
  
  

• You will be responsible for paying for your own shipping costs for returning your item, unless it is faulty or we sent you the wrong item.

• If you cancel your order before it has been dispatched, you will receive a full refund, including any delivery charge you paid.

• If you cancel within 14 days of receiving your order, we will also refund the original standard delivery charge you paid.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please see, we cannot guarantee that we will receive your returned item.