Help & Contact
Need a hand? Check the common questions below. If you can’t find what you’re looking for, get in touch and we’ll be happy to help.
Contact us
- Email: info@grimdarkgames.co.uk
- Phone: +44 (0)7306 091360
- Post: GrimDarkGames, Redmere, East Lound Road, Owston Ferry, Doncaster, DN9 1BB
We aim to reply to all messages within 1–2 working days. If your question is about an order, please include your order number.
Frequently asked questions
Orders
How do I know my order has been placed?
You’ll receive a confirmation email as soon as your order is placed. If it hasn’t arrived, check your spam or junk folder, then contact us if it’s still missing.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to change or cancel it.
Where can I see my orders?
Log in to My Account to view your order history and status.
Delivery
How much is delivery and how long does it take?
Standard UK delivery is free and usually arrives within 2–4 working days of dispatch. Full details are in our Shipping Policy.
Do you ship outside the UK?
Yes. Please contact us to check whether we deliver to your area and for prices.
My order hasn’t arrived or is damaged. What should I do?
Email us with your order number, plus photos if anything is damaged, and we’ll sort it out with the carrier.
Pre-orders and new releases
When will my pre-order arrive?
We dispatch pre-orders so they arrive on or as close as possible to release day. If you order other items at the same time, they’ll normally be sent together with the pre-order.
Returns and refunds
Can I return an item?
Yes. Please see our Returns & Refunds policy for how to return an item and what’s eligible.
Your account
Do I need an account to order?
An account lets you track orders and check out faster. You can create one in My Account.
I’ve forgotten my password.
Use the “Lost your password?” link on the My Account login page to reset it.
Products and the hobby
Can you help me choose what to buy?
Absolutely. We’re gamers ourselves. Whether you’re picking your first army, matching paints or hunting for a particular card set, drop us a message and we’ll point you in the right direction.
Can you order in something you don’t stock?
Get in touch with what you’re after and we’ll see what we can do.