• Free UK delivery
  • Returns Policy
  • Int.Shipping Available

Shipping Policy

Thank you for shopping with GrimDarkGames. This policy explains how and when we deliver your order. It forms part of our Terms and Conditions, and nothing in it affects your statutory rights as a consumer.

Where we deliver

Online checkout is available for addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly and BFPO addresses may take a little longer.

For deliveries outside the UK, including the Channel Islands, please see International shipping below.

Delivery options and costs

  • Standard UK delivery – FREE. Usually delivered within 2–4 working days of dispatch.
  • Tracked or next working day delivery may be offered at checkout for an additional charge. The price is shown before you pay.

We send parcels with Royal Mail and other trusted UK couriers, choosing the best service for the size and value of your order. The delivery options available to you, and their prices, are always shown at checkout before you place your order.

Dispatch times

  • Orders for in-stock items placed before 1pm, Monday to Friday, are normally dispatched the same working day.
  • Orders placed after 1pm, at weekends or on UK bank holidays are dispatched the next working day.
  • During busy periods, such as major releases or Christmas, dispatch may take up to 2 extra working days.

Delivery times are estimates from the carrier and are not guaranteed. If we cannot deliver your order within 30 days, we will contact you. You may then cancel the order for a full refund.

Pre-orders and new releases

Pre-order items are dispatched so that they arrive on or as close as possible to the official release date. Some manufacturers do not allow products to arrive before release day. If your order contains both pre-order and in-stock items, the whole order will normally be sent together when the pre-order item is released. If you would like the in-stock items sooner, please place them as a separate order.

Order confirmation and tracking

You will receive an email when we receive your order and another when it has been dispatched. Where your delivery service is tracked, the dispatch email includes your tracking details. You can also view your orders in My Account.

Delivery address

Please check your delivery address carefully before you place your order. We cannot always change an address once an order has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery. We may need to charge the cost of re-sending it.

If nobody is available to receive your parcel, the carrier will usually leave a card explaining how to collect it or rearrange delivery. Parcels not collected from the carrier within their holding period are returned to us.

Damaged, missing or incorrect items

Your order remains our responsibility until it is delivered to you. Please check your parcel when it arrives and let us know as soon as possible if:

  • your parcel or any item arrives damaged. Please send photos of the packaging and the item if you can;
  • an item is missing from your order, or you have received the wrong item; or
  • your order has not arrived within 7 working days of dispatch.

Contact us at info@grimdarkgames.co.uk with your order number. We will investigate with the carrier and arrange a replacement or refund as quickly as possible.

Returns

For information on returning an item, please see our Returns & Refunds policy.

International shipping

International shipping is available. Please contact us to check whether we deliver to your area and for further details, including costs and delivery times.

Contact us

GrimDarkGames, Redmere, East Lound Road, Owston Ferry, Doncaster, DN9 1BB
Email: info@grimdarkgames.co.uk
Phone: +44 (0)7306 091360

Last updated: October 2026

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